OB/GYN Patient Scheduler

The OB/GYN Patient Scheduler is responsible for supporting the needs of the OB/GYN department, receiving and directing patients/visitors to appropriate locations, phone call encounters, scheduling visits, recording insurance and demographic data.  An OB/GYN Patient Scheduler must exhibit a friendly and helpful affect towards parties within and outside the corporation.  All duties are based on clinical operations needs as directed by the Operations Manager.

Scheduling Responsibilities

• Schedule appointments, for both clinic and procedures, using protocol established within the OB/GYN department
• Conduct “reminder calls” to ensure patients arrive for appointments and are on time.
• Call patients to reschedule if they no-show for an appointment, particularly if they are high risk.
• Answer multiple incoming phone calls and open electronic phone encounters
• Register basic patient demographics using protocol established within the department
• Back-up surgery scheduler
• Effectively monitor and manage care teams, ensuring appropriate follow-up
• Change appointments for patients and communicate with other health professionals about changes to preparation.
• Work in emergency appointments and resolve scheduling conflicts

Medical Records

1. Record Maintenance and Quality Control

• • Records shall be maintained in a manner that is accurate, current and secure
  • Outside documents via transfer of an OB/GYN patient will be scanned and filed in patient’s EMR

2. Public Service, Problem Solving and Legal Compliance. Employee will ensure that:
   • Phone calls should be triaged to appropriate parties and/or information gathered in response to requests from patients, insurance companies, other physician offices and the like
   • Patient release forms for incoming and outgoing records (as per legal guidelines ROI) are completed
   • Maintain that patient confidentiality be the utmost importance

QUALIFICATIONS

• Minimum of high school diploma
• Strong knowledge of medical terminology
• Attention to detail
• Medical/OB/GYN background preferred
• Proficient in the use of computers and scheduling software or ability to learn applicable software.
• Clerical and office support work coupled with keyboarding, and computer proficiency.
• Proficient written and verbal communication skills with multicultural sensitivity.

CMU is an AA/EO institution, providing equal opportunity to all persons, including minorities, females, veterans, and individuals with disabilities.